Privacy Policy

1. Scope

This Privacy Policy applies to all activities of Pleed (“we”, “us”) involving the collection, use, storage, and sharing of user information through our website (including www.pleed.ai), the Word add-in Pleed AI, and related digital services (collectively, the “Services”). By using our Services, you agree to the terms of this Policy.

2. Information We Collect

We collect the following information:

• Account information: name, work email, phone number, law firm or organization name and title
• Usage data: feature usage frequency, operation logs, error reports
• Device information: IP address, browser type, operating system, device identifiers
• Business data: contracts, legal documents, due-diligence materials, and case files you upload to the Services (used solely to provide AI features)

3. Use of Information

We use the collected information to:

• Provide, maintain, and improve the Services
• Process your demo requests and customer support requests
• Send service notifications, updates, and security alerts
• Conduct internal analysis to improve user experience
• Comply with legal and professional-conduct requirements

4. Information Sharing

We do not sell your personal information to third parties. We may share information in the following limited circumstances:

• Service providers: rigorously vetted cloud infrastructure, payment processing, and customer support providers
• Legal requirements: in response to court orders, subpoenas, or other legal proceedings
• Business transfers: necessary transfers in connection with a merger, acquisition, or asset sale
• With your consent: in other circumstances where you have given explicit authorization

5. Data Storage

Your data is stored in data centers that meet SOC 2 Type II and ISO 27001 standards. For customers who choose private deployment, core data is stored entirely on the customer's own infrastructure.

6. Security Measures

We adopt multiple layers of security measures:

• TLS 1.3 encryption in transit
• AES-256 encryption for data at rest
• Fine-grained role-based access control (RBAC)
• Comprehensive operation audit logs
• Regular security vulnerability scanning and penetration testing

7. Data Retention

We retain your personal information only for as long as necessary. After account cancellation, we delete or anonymize personal data within 90 days, except where retention is required by law.

8. Your Rights

Under applicable data protection laws, you have the following rights:

• Right of access: obtain a copy of the personal information we hold about you
• Right to rectification: request correction of inaccurate or incomplete information
• Right to erasure: request deletion of your personal information
• Right to restriction: request restriction of processing
• Right to data portability: obtain and transfer your data in a structured format
• Right to object: object to processing based on legitimate interests

9. Cookies and Local Storage

We use cookies and similar technologies. For a detailed list, please refer to our Cookie Policy.

10. Third-Party Services

Our Services may integrate third-party data sources, APIs, or links. We are not responsible for the privacy practices of these third parties.

11. Children’s Privacy

Our Services are not directed at individuals under 18, and we do not knowingly collect personal information from minors.

12. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be communicated via in-product notifications or email.

13. Contact Us

If you have any questions about this Privacy Policy, please contact:

Operator: Mibo Technology LLC

Email: support@pleed.ai